FAQs
FAQ
You can purchase tickets online, in person at the Ballet Arizona Box Office, or over the phone at 602.381.1096.
Online: Use our Interactive Seating Map to pick and choose which seats you want. Simply hover over our “Performances” drop-down menu and explore your options.
In person: Visit us at the Ballet Arizona Box Office from Monday to Friday between 9:30 am and 5:30 pm, located at 2835 E. Washington Street in Phoenix.
By phone: Call us at 602.381.1096 from Monday to Friday between 9:30 am and 5:30 pm.
By purchasing tickets, you are agreeing to our terms and conditions. Please note that all sales are final. No money will be refunded or reimbursed either in part or in full.
Please note that there is a $10 processing fee added to the cost of each ticket. This processing fee is applied whether the ticket(s) is purchase online, in-person, or over the phone.
Buy with 100% certainty at our website, over the phone at 602.381.1096, or in person at our offices at 2835 E Washington St, Phoenix, AZ 85034.
If we suspect you are purchasing tickets to resell them, your account will be deactivated.
At check-out, patrons can choose for tickets to be mailed to them, held at Will Call, or sent over email as an electronic ticket for ticket delivery. Please note, if tickets are left at Will Call, to protect your ticket(s), we will be checking IDs.
You can still purchase tickets if they are available, however, we recommend purchasing tickets as early as possible. Many shows have a reputation for selling out quickly, and we have had to turn away excited patrons who waited until the last minute. For the best seating options and to guarantee a seat at one of our productions, please order early.
You have three options when exchanging tickets:
- We can exchange your ticket(s) for a $5 per ticket fee to any production within the current season.
- You can donate the value of your ticket(s) as an in-kind donation to Ballet Arizona, a non-profit 501(c)3 organization.
- You can get Box Office Credit for the value of your ticket(s) valid for any production within the current season.
The above three options are only available before the performance begins. If you cannot use your ticket(s), you need to reach out to the Box Office before the performance begins to take advantage of the available options. If you cannot reach us, leaving a voicemail or an email with the time stamp before the performance begins is sufficient.
There is no late seating. Patrons who arrive late will not be allowed to their assigned seats until intermission. Please note, not all performances have an intermission. In this circumstance, you may exchange your ticket(s) at the window for a $5 fee, donate the value of your ticket(s), or get Box Office Credit valid for any production within the current season.
Everyone, regardless of age, needs a ticket.
Accessible seats are available to purchase over the phone or in person. Accessible seats are available for patrons in need of accommodation and one companion.
We offer Senior, Military, and College Student discounts over the phone or in person. Tickets must be picked up at Will Call with valid proof of age or association relative to the discount. The discount only applies to the individual themselves, not their entire party. Senior is 65 years of age or older, Military is for those currently serving and veterans, and College Student is for college students only. These discounts do not apply to Savers or Premium seat tickets. In addition, discounts do not stack.
Any promo codes will not be given out by Box Office staff.
At Ballet Arizona, we often use QR Codes on our postcards and flyers as an easy way for patrons to access our website. Follow the instructions below to learn how to scan a QR code.
- Open your cell phone’s camera app
- Point your camera onto the QR code
a. Do not take a photo - Your camera will detect the QR code and a message will populate with a link
- Click on that website link
a. This will automatically open your internet browser to the event or performance page (this is the easiest option)
b. If you click on the “Show options” text, you will have the option to
i. Copy the link and you can manually paste the link into your phone’s internet browser
OR
ii. Open in browser, which will take you directly to the site - Once on the website, scroll down to see more information
Subscriber FAQs
Call our Box Office and one of our Box Office representatives will be happy to take your order over the phone.
While there are many benefits to subscribing, the number one reason people subscribe is to secure the best seats. Most people have a favorite area and the only way to guarantee that seat for our performances is to subscribe. The second reason is the personalized service with free ticket exchanges, seat upgrades, and the option to purchase pre-paid parking.
The Box Office selects seats for patrons by order date. The sooner you order, the better seats you’ll have. If you have a specific seating request such as an aisle seat, accessible seating, or a specific area of the hall, please indicate that on your order form or let our box office know at the time of purchase.
Ballet Arizona is pleased to offer subscribers a payment plan option. You can pay in up to three installments with at least the first third of your total paid at the time of ordering. Tickets will not be mailed until final payment is received. Payments are non-refundable. Please call the Box Office for more specific details.
Yes! That is one of the main benefits of subscribing. If you keep your same subscription, you can renew the same seats for years to come.
Subscribers receive top priority for seat changes. However, they are done in the order they are received, so we suggest subscribing as early as possible.
On your order form, indicate what changes you wish to make. We keep your current seats on hold until we fill your new request. If the seats you requested are not available, our Box Office will contact you at the time of seating. If you have an alternate summer phone number, be sure to let the Box Office know.
If you have already subscribed, we thank you!
Subscription tickets will be mailed on a rolling basis as they are received. Tickets to our 2023 performances of An Evening at Desert Botanical Garden will be mailed later this fall as we are still finalizing the seating arrangement for that performance.
We are happy to mail your tickets to an alternate address: simply call the Box Office at 602-381-1096.
At any time! While tickets to the general public will go on sale August 1, subscribers to the 2022-2023 season may add on as many tickets as they like at any time.
